In this article, you’ll find:
What is a credit
UpLead uses a credit-based system to access contact and company information.
1 credit = 1 contact OR 1 company.
Credits are consumed when you unlock, export, or download data for contacts or companies.
When Credits Are Spent
You will spend credits under the following circumstances:
Unlocking a contact’s full details (email, phone or mobile phone), costs 1 credit for that contact.
Unlocking a company’s info (for example email-pattern or other company data) costs 1 credit for that company (if not previously unlocked).
Exporting a contact or company to CRM, or downloading it to Excel/CSV for the first time, costs 1 credit per contact or company, only if the contact or company was not previously unlocked.
Re-using Unlocked Data, No Extra Cost
Once a contact or company is unlocked and appears in your Downloads list, you can re-download or export from the Downloads section without spending additional credits.
In effect: You only pay credits once per unique contact or company, further downloads/exports from Downloads are free.
Key Considerations
Credits are only consumed on the first unlock/export/download of each contact or company.
For bulk workflows or repeated use, it’s best practice to unlock/export once, then use the Downloads section for any subsequent exports.
FAQs
Q: Do I need to use a credit for each contact I view?
A: No, credits are only used when you unlock a contact’s email or mobile number, export a contact to your CRM, or download a contact to Excel.
Q: Will I be charged twice for the same contact?
A: No, once you’ve unlocked a contact, you can access their details anytime without using another credit.
Q: Can I see a contact’s company details without using a credit?
A: Yes, company details and limited contact information are visible before using a credit but unlocking the email, phone or mobile phone for contacts or the email pattern for a company will consume one credit.
Next Steps
Still need help? Contact UpLead Support for assistance.