How do I pause my account?
We have a hibernation plan which is $2.00 per month and allows you to pause your account and keep all of your unused credits, saved searches, account settings, account history, previous downloads etc.
While your account is on pause, you can re-download any previously downloaded leads, but you cannot search or download new leads.
With the pause/hibernation plan, you can reactivate your account again at anytime.
Here are the instructions to pause your account:
1) Login to your account
2) Click on your name or arrow on the bottom left corner, then click Billing.
3) At the bottom of the page click Advanced options then click Cancel Subscription. The very first popup you see will give you the option to pause your account, follow the prompts.
Once you login and pause the account successfully, the pause will take place after your current billing cycle. You will maintain access to the platform until your next renewal date in which the pause goes into effect. Once on pause, you will be able to re-download any previously downloaded leads, but you will not be able to search for or download new leads. Also, when you decide to reactivate your account, you will be charged the plan fee at the time of reactivation. With the pause/hibernation plan, you can reactivate your account again at any time.